City ZEN | FAQ
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FAQ

WHAT IS CITY ZEN? WHAT DO YOU DO THERE?

City ZEN – Yoga, Meditation & Healing Arts is an oasis of peace in the heart of Milan.  Our mission is to find individual well-being, spread this within our community and turn it into a service to others by donating 100% of out profits to the Francesca Rava Foundation – NPH Italia Onlus. We offer:

Courses – yoga, meditation and more

Events – workshops, talks and concerts

Rentals – for corporate or private events

Corporate – corporate welfare and wellness programs 

For any questions or suggestions please contact our reception or come and visit us.

HOW CAN I CHOOSE THE MOST SUITABLE COURSE OR TREATMENT FOR ME?

City ZEN offers a wide range of courses, consultations, and treatments with the objective of promoting holistic wellbeing,

We offer over 100 classes per week of different styles of yoga, pilates, meditation, and martial arts, seven days a week from early morning to late evening.

We also provide workshops to better promote a holistic approach to wellbeing.

For any questions or suggestions please contact our reception or come and visit us.

WHAT SHOULD I DO THE FIRST TIME I GO TO CITY ZEN?

Arrive at reception at least 30 minutes before the lesson, workshop or treatment you have chosen. You will be welcomed and guided through the wardrobe, changing rooms, lounges and relaxation area. In particular, if you have chosen a:

Course or event

If you attend a lesson or workshop for yoga, meditation, Pilates and martial arts you will need comfortable clothes that will allow you to move freely. You can practice barefoot, no footwear is required.

You can also rent a towel for practice or showering or buy a bottle of water for € 1 each at reception. All the support material for practice, such as mats, belts, blocks and balls are available in the studios.

At the locker rooms in City ZEN there are showers fully equipped with shampoo, conditioner, shower gel, and hair dryers and lockers with keys. You will also find cubicles in the studios for your personal belongings.

The first time you participate in an activity at City ZEN, you will need to sign waivers. For your first lesson you will need to sign a disclaimer form, and after that forms relating to the CSEN membership card must be signed. We remind you that the membership card is available at City ZEN for € 5 and it is generally valid for a one year period.

HOW CAN I BOOK / REGISTER FOR COURSES OR TREATMENTS?

There are various ways you can book our services:

You can book a lesson even if you do not have an active membership:

  • Through the MindBody / City ZEN application (read the section below with instructions on how to download the app)
  • Through our website cityzen.it
  • Through our reception

We recommend that you always book the lessons in advance to secure a place in case of excessive turnout and, very importantly, to receive warning in case of changes in class time or teacher.

You must stop by reception upon arrival to register, even if you are already signed up for the lesson via MindBody. This procedure allows us to monitor the attendance and ensure that there is enough space for everyone and that adequate support materials are available.

If you still have any further questions, do not hesitate to contact our reception who will give you all the necessary information.

HOW CAN I PAY FOR COURSES, TREATMENTS AND EVENTS?

City ZEN offers different payment methods and options depending on which service is booked.
Please check the dedicated section rates and promotions or ask to reception.

COURSES – INDIVIDUAL LESSONS, CARNET OF COURSES OR MEMBERSHIPS

You can contact our reception to pay directly in cash, by credit card (we accept all cards except American Express) and check. If you prefer, we can provide you with the information necessary for bank transfers.

EVENTS – WORKSHOPS AND CONCERTS

For information on our events, please see the dedicated section of our internet site or contact us.  The best way to book an event is via our internet site where you can pay online by bank transfer or credit card.

Another payment option is via the MindBody / City ZEN application (please see the section below on how to download the app).

City ZEN is a Sports Association so all participants (courses or events) must subscribe for an annual membership card, available at City ZEN for € 5 and is generally valid for a one year period.

HOW CAN I CANCEL?

COURSES (SINGLE)

You will only be charged for the course if you attend.  In any case, please inform us of cancellations in order to provide someone else the opportunity to participate.

MEMBERSHIPS

Memberships may not be cancelled or transferred to third parties.

EVENTS

City ZEN will make best efforts to not cancel any scheduled events.  In the case of force majeure, City ZEN will advise clients via email or phone.

In the event of cancellation by student: We do not reimburse funds paid. In any case, we request you advise us in order to provide someone else the opportunity to participate.
In the event of cancellation by City ZEN: We will reimburse the funds paid for the event or provide a credit for the funds paid to be used at another City ZEN event (valid one year from the date of the event cancelled).

PLEASE NOTE WE CAN NOT REIMBURSE TRAVEL AND ACCOMMODATION EXPENSES.

 

CONTINUING EDUCATION

In the event of cancellation by student: We do not reimburse funds paid. In any case, we request you advise us in order to provide someone else the opportunity to participate.
In the event of cancellation by City ZEN: We will reimburse the funds paid.

PLEASE NOTE WE CAN NOT REIMBURSE TRAVEL AND ACCOMMODATION EXPENSES.

IS IT POSSIBLE TO EXTEND THE EXPIRATION DATES OF PACKAGES OR MEMBERSHIPS?

Unfortunately, it is not possible to extend the expiration date of a course pack or a subscription.

For information about circumstances regarding illnesses or holiday closures, please contact our reception.

HOW CAN I FIND YOU?

Take tram number 9, get off at the Via Bocconi stop, take the via Bocconi intersection towards Largo Isabella D’Aragona, cross it, and enter Via Santa Lucia. After the intersection with Via San Martino, the street becomes Via San Francesco d’Assisi, you will find us on the right.You can take trams 24-71-79-15 and get off at the Porta Lodovica stop, take Corso Italia, turn right into Via San Martino, continue at the intersection with Via San Francesco d’Assisi, and turn left.You can take the Metro and get off at the Crocetta stop, take Corso di Porta Vigentina, turn right onto Via Quadronno, then turn left at the fourth street onto Via San Francesco d’Assisi.You can take the 94 bus, get off at Corso Italia – Via Santa Sofia. Walk along Corso Italia until you cross Via San Martino on your left, walk along Via San Martino and continue at the intersection with Via San Francesco d’Assisi, then turn left.

 

You can take a BikeMi and park it at the Viale Bligny corner of Via Bocconi. Continue crossing the intersection and then take Via Santa Lucia. After the small intersection with Via San Martino, the road becomes Via San Francesco d’Assisi, and we are located down the street on the right.

 

City ZEN on Google Maps: https://goo.gl/maps/Erh4NJvhDoBHHtjB9

DO I NEED TO SUPPLY A MEDICAL CERTIFICATE?

Yes, a medical certificate is necessary to practice at City ZEN.  The first time you participate in an activity at City ZEN, you will be asked to provide a certificate as well as to sign waivers regarding your state of health and a discharge of responsibility.

HOW CAN I DOWNLOAD THE MINDBODY APP?
  • Go to the app store on your mobile phone.Download the MINDBODY application and create an account.Click “yes, I accept” when the application asks to know your location.You will then receive an email from MindBody to confirm your email.Reopen the application and look for City ZEN, add it to your favorites by clicking on the little heart icon.Drag the text “City ZEN” to the right to the purple word “add to home”.Every time you open MindBody, the City ZEN will appear on the top right.Click and choose your lesson from the calendar, press “book” and you will be enrolled in the class.

 

MINDBODY app instructions